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Property Manager How To...

Below are a list of frequently asked questions.

Questions
  1. We Are More Than Happy To Help
  2. How do I list my property?
  3. If I choose the FREE plan how do you make money?
  4. How do I edit a property?
  5. How do I charge my guest for anything including rent?
  6. How do I change a reservation because of a guest changing their dates?
  7. What if I get paid cash for a reservation?
  8. How do I edit the confirmation emailed to my guest and the contract signed by each guest?
  9. How do I put my logo on my account, which will also put this on all my receipts emailed to guests?
  10. How do I add my keyless entry if I already have my lock?
  11. What happens if my guest's card is declined when it tries to run prior to the guests' arrival date?
  12. How do I handle a cancellation?
  13. How do I add the cleaner that cleans my condo to clean my property?
  14. How do I change my cleaners because I am not satisfied with the job they are doing?
  15. What if a guest damages my property during their stay, or is so dirty my cleaning company charges me extra?
  16. How do I edit the availability calendar if I plan on using my property myself, or need to clear up some booked dates on my calendar?
  17. How do I check my spreadsheets and view my earnings?
  18. How do I activate my listing?
  19. I use other booking engines, so how can you use TripAngle in conjunction with them?
  20. How do I use your Reserve Online Now tab on our site?
  21. How do I add clients and their properties to my account?


Answers
  1. We Are More Than Happy To Help
    Just Click On The Chat Box To Talk To Us At TripAngle. If We Are Offline It Will Allow You To Email Us. We Will Get Back To You As Soon As Possible.
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  2. How do I list my property?
    A. Click on the tab LIST WITH US on the right of side of our menu at the top. B. Enter all of your information and this will assign you your login information. Once you have this information you may login. C. You may login by clicking on the OWNER LOGIN tab at the top right. Log in and it will bring up your owner dashboard. D. Once you are on your owner dashboard you may click on the left side under RENTAL PROPERTY click the tab that reads ADD NEW RENTAL USING RENTAL WIZARD! E. After clicking this you need to fill out all of the information, as our system is so detailed that once you have entered all information your property will be on cruise control and will automatically do everything. If you ever have a cancellation or need anything on how to use our system, be sure to go to the FAQ tab at the top center and from here you can always ask a question that pertains to your situation.
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  3. If I choose the FREE plan how do you make money?
    We have the guest pay a small processing fee every time your condo is reserved, as this is how we make our money. This helps lower the overhead to all owners, allowing owners to pass the savings on to their guests, making their guests much happier!
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  4. How do I edit a property?
    A. You need to go to your main dashboard by clicking on the MY ACCOUNT tab at the top right. Once you are on your dashboard, you may click on the left side under RENTAL PROPERTY the tab that says MAINTAIN YOUR LISTINGS. B. After this you will have a picture and description of all of your rentals. On the right click on the tab EDIT LISTING. From here you are able to change anything regarding your rentals. C. You can even change your AVAILABILITY CALENDAR and YOUR RENTAL AGREEMENT signed by your guest.
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  5. How do I charge my guest for anything including rent?
    A. You need to accept credit cards. If you already have an account, great, call us 361-444-3395 and we will show you how to add to your listing. If not, you may call ECOM, as they have the lowest rates in the industry 888-277-3332. Ask for Faith Sanchez and tell them you are listing with TripAngle to get an even lower rate, and they will set up your account through TripAngle for you. You have every option you need including a signed agreement when the reservation is made. You can set up how much of a down payment you want to collect when the reservation is made when you set up your listing, including a percentage or dollar amount. Your guests card will be run automatically how ever many days you choose. This option is on your edit listings and you can set whatever day before their arrival to be paid in full. We recommend running the guests card yourself if the reservation was for a month or longer. You may do so by going to your main dashboard by clicking your MY ACCOUNT tab located at the top right. After this on the left side their is a tab that reads OPEN ORDERS. From here click on the BLUE TAB on the right side of the order you would like to charge. Once you have opened this order you may click on the tab CHARGE CARD located directly above the payment information at the top to charge for whatever is needed.
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  6. How do I change a reservation because of a guest changing their dates?
    You need to go to your main dashboard by clicking your MY ACCOUNT tab located at the top right. From your dashboard you may click OPEN ORDERS. You can do any of the following below. To change dates, hit OVERRIDE and change the dates. If you have more than one property you are able to change properties from this screen if needed. You also have the option to close or suspend the order, thus freeing up your calendar. This is directly below the payment options at the top of an existing order. If you close you are not able to charge anything, but if you don't get booked, and the previous guest is responsible, you are still able to charge them if needed if you chose suspended. This is for a guest that cancels within the allowed time and is still responsible for the reservation if you are not able to get booked again.
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  7. What if I get paid cash for a reservation?
    A. You need to go to your main dashboard by clicking your MY ACCOUNT tab located at the top right. B. At the top you may click on the tab MANUAL TRANSACTION. C. Enter the money that was paid and hit save. D. Once the order is paid and the remaining balance equals $0, your cleaning will be scheduled and door code will be emailed to your guest (if you are using the keyless entry).
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  8. How do I edit the confirmation emailed to my guest and the contract signed by each guest?
    Step #1 You need to go to your main dashboard by clicking on the MY ACCOUNT tab at the top right. Once you are on your dashboard, you may click on the left side under RENTAL PROPERTY the tab that says MAINTAIN YOUR LISTINGS. From here you will have all of your listings. Step #2 Find the rental you want to change. Step #3 On the right click on the tab EDIT EMAIL/CONTENT TEXT. Step #4 You may edit any of the following by clicking the BLUE EDIT tab on the right. Step #5 From here you are able to change your CHECK-IN CONFIRMATION TEXT. This is the confirmation with all of the Check-In instructions that is automatically emailed to your guest when a reservation is made. Step #6 CHECKOUT-REMAINING AMOUNT AUTHORIZATION is where your guest puts their initials agreeing to allow you to run their remaining balance on their card. Step #7 CHECKOUT TERMS & CONDITIONS is the contract your guest signs. You may edit this any way you please, so when your guest is making a reservation, you have an agreement signed. Step #8 CHECKOUT WAIVER is just a standard notice letting them know the condo is AS-IS. You may edit this to your liking.
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  9. How do I put my logo on my account, which will also put this on all my receipts emailed to guests?
    A. You need to go to your main dashboard by clicking your MY ACCOUNT tab located at the top right. B. On the right side of your dashboard under MY PROFILE click the tab MAINTAIN YOUR COMPANY PROFILE. C. Once clicked you can download any image or logo and contact information. This will go on every receipt and confirmation that is emailed to your guest when a reservation is made.
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  10. How do I add my keyless entry if I already have my lock?
    A. You need to go to your main dashboard by clicking your MY ACCOUNT tab located at the top right. B. Under RENTAL PROPERTY click MAINTAIN LISTINGS C. Pick the property you want to add your lock and click EDIT LISTING. D. Scroll down to RENTAL AUTOMATIC LOCKS. E. From here you are able to program your lock.
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  11. What happens if my guest's card is declined when it tries to run prior to the guests' arrival date?
    A. You need to go to your main dashboard by clicking your MY ACCOUNT tab located at the top right. B. You need to click on the OPEN ORDER tab located at the top left of your dashboard. Find this order and then click on the BLUE EDIT tab at the right of this order. C. You then need to click on EDIT INVOICE at the top of this order. Call the number or email using the information they provided you and tell them their card is not going through. Sometimes the guest has a limit, had their card cancelled, or needs to put money in that account. Sometimes they will tell you to ring up in an hour, so they can deposit money into that account. D. You may go back to this order and at the top of this order you may click the CHARGE CARD tab at the top. You will then be able to run this amount once they have given you clearance. E. If they need to change their card, you may click on the checkbox located directly below CUSOMTER CREDIT CARD. Once you click the checkbox, you are able to enter their new card. Be sure to ask the owner if their billing address is the same, and if not, you need to change that also. F. Once you have changed the card information, you need to go back to this order and click CHARGE CARD at the top right and ring the order in full. Once you have done this, your cleaning has been scheduled and cleaners have been notified.
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  12. How do I handle a cancellation?
    First you need to get in writing, so either get a text message, letter, or email. Wait to cancel this order until you have in writing. Once you receive in writing you may cancel this order. You may do so by going to your main dashboard by clicking the MY ACCOUNT tab located at the top right. You then need to click on the OPEN ORDER tab on the top left to bring up all of your open orders. Find this open order and click on the BLUE EDIT tab on the right to bring up this order. Once you have this order pulled up, you will go to the line marked STATUS. Click on the drop down box and change too CANCELLED Once you change the status, click on the tab CHANGE STATUS After you have completed this, your calendar will be freed up, so you are able to re rent and if you had a cleaning scheduled, our system will remove this cleaning from your cleaners schedule. The agreement TripAngle provides for you has a 30 day cancellation policy. If you have not changed your Terms and Conditions signed by your guest, you need to refund 80% of their down payment if they cancelled with 60 or more days prior to their arrival. You need refund 60% of their down payment if they cancelled with 30-59 days prior to their arrival. If they cancelled within 30 days prior to their arrival, the total amount is non-refundable. The Terms and Conditions you were provided with also allows you to run their card anytime within 30 days prior to their arrival. We recommend running the card in full as soon as they try to cancel, as most of the time it is due to money, regardless of what they tried to tell was their reason for cancelling. Most states do not allow you to rent to two different people for the same dates, so if you are able to rent for any or all of the days, you need to refund that guest accordingly.
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  13. How do I add the cleaner that cleans my condo to clean my property?
    A. You need to have your cleaning company sign up with us. B. It is totally free for them. They just need to click OWNER LOGIN at the top right. C. From here they need to click the tab CLEANING COMPANY (RESGISTER NOW). D. They will be able to add their company and they will be given instructions on how to put your property on their schedule. E. They will then need to get from you your username and your property ID through TripAngle. F. Once they enter this information, they are now scheduled to clean your property. G. It is important for you to add the cleaner to receive notifications on upcoming cleanings. You may do so by clicking on the tab under MY PROFILE from your main dashboard and then click MAINTAIN YOUR COMPANY USERS. From here you can go to your property and enter the cleaners info to receive notifications. You may also enter your complexes information if they want to be notified of check-ins. The box at the top is for personal information including the keyless entry code, so enter the emails in the box at the bottom, as that just gives information on when the guest will arrive, but nothing personal.
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  14. How do I change my cleaners because I am not satisfied with the job they are doing?
    Step #1 You need to make sure the cleaner you want to use has an account with TripAngle. If they already have an account you need to call the new company and give them your username and property ID with TripAngle. Step #2 Once they have this information, they will enter in on their end and they will now be your new cleaning company. Step #3 Make sure you change the email notifications for your new cleaning company. You can do this by clicking on the tab under MY PROFILE that reads MAINTAIN YOUR COMPANY USERS. Change the email notification from your old cleaners to your new cleaners. Step #4 If the cleaner you want to use does not have an account with TripAngle, they need to sign up for free. Step #5 They need to click on OWNER LOGIN at the top right. From here they need to click the tab CLEANING COMPANY (REGISTER NOW). Step #6 They will be able to add their company and they will be given instructions on how to put your property on their schedule. Step #7 They will then need to get from you your username and your property ID through TripAngle. Step #8 Once they enter this information, they are now scheduled to clean your property.
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  15. What if a guest damages my property during their stay, or is so dirty my cleaning company charges me extra?
    A. If your cleaning company walks into a dirty condo, make sure they take pictures and sends them to you. Whatever they charge you extra, you may charge your guest what you feel is fair. B. To charge your guest for anything broken, damaged, or dirty you may go to your owner dashboard by clicking on the MY ACCOUNT tab at the top right. C. From here click on the tab at the top left that says OPEN ORDERS. D. Find this order and click on the BLUE EDIT tab at the right of this order. E. You may click on the tab at the top that says CHARGE CARD. Once you have done this, you may charge the amount you wish.
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  16. How do I edit the availability calendar if I plan on using my property myself, or need to clear up some booked dates on my calendar?
    A. You need to go to your main dashboard by clicking on the MY ACCOUNT tab at the top right. Once you are on your dashboard, you may click on the left side under RENTAL PROPERTY the tab that says MAINTAIN YOUR LISTINGS. From here you will have all of your listings. B. Find the rental you want to block out your calendar and on the right click the tab that reads EDIT AVAILABILITY CALENDAR. As long as the dates are white, you will be able to block out those dates. C. To block out the dates enter the dates you wish to block out and then change the drop down box next to AVAILABILITY to BOOKED and hit REQUEST DATES. D. You may also be able to unblock dates, by changing the AVAILABILITY drop down box to AVAILABLE. E. You may edit, add, or delete cleanings from your main dashboard under ORDERS AND CLEANINGS. Click the tab that reads MAINTAIN CLEANINGS.
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  17. How do I check my spreadsheets and view my earnings?
    A. You need to go to your main dashboard by clicking your MY ACCOUNT tab located at the top right. B. On the left side at the bottom it has RENTAL PROPERTY-REPORTING. Click on the ACCOUNTING-RENTAL INCOME STATEMENT tab. C. From here you may change next to the REPORTING PERIOD to look at your MONTHLY STATEMENTS, or your YEAR-TO-DATE earnings. D. If you have more than one property you can change this by clicking on the drop down box next to PROPERTIES.
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  18. How do I activate my listing?
    You need to have all your information filled out along with a merchant account that accepts credit cards. If you already accept credit cards, then call us and we will get this on your listing, so you can take live 361-444-3395. If not you may call ECOM and ask for Faith Sanchez 888-277-3332. They have the lowest rates in the industry and if you tell them you are with TripAngle, they will give you lower rates, and set up your account for you with TripAngle.
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  19. I use other booking engines, so how can you use TripAngle in conjunction with them?
    You need to set up your iCal, as all other sites use this to ensure no double bookings. Your iCal information is on your listing. First under RENTAL PROPERTY click on the tab MAINTAIN YOUR LISTINGS. Pick the city and once you click it will bring up your properties. To the right of the property you want to add, click on the tab OWNER TOOLS. Here is your link for iCal with TripAngle. just enter this link on you iCal calendar and that is all.
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  20. How do I use your Reserve Online Now tab on our site?
    Since our Reserve Online Now Tab is free for you to use and covers you from every ANGLE, we encourage this. First, On your main dashboard click on the tab under RENTAL PROPERTY that reads MAINTAIN YOUR LISTINGS. Once you choose your city, you may click on the tab to the right of your property that reads OWNER TOOLS. From here you can enter the text to the right of the calendar on your site, so the calendars match. Every reservation will block out the dates. If you don't know how to do this, you may ask your webmaster and they will do this for you. You, or your webmaster also have the option to choose yes on the framed in calendar, so you can have our Reserve Online Now tab on your site and ready to take reservations. Our system will also keep up with your accounting and cleanings, from either TripAngle or your site all at $0 cost.
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  21. How do I add clients and their properties to my account?
    You have two options adding properties. You can add them yourself, but this will make it to where your client doesn't have a way of signing in to see their earnings or edit their calendar. They can be notified if you choose for them to receive their notifications when their rental is rented, but that is all. For them to see their earnings or change anything regarding their rental including blocking out their dates under your account is simple. You need to follow instructions below. 1. Get what they would like their username and password to be. They can change their password as often as they wish, but the username stays. You will need their basic info including their email they want to use and mailing address. 2. From your main dashboard on the left side under MY PROFILE click the tab MAINTAIN YOUR COMPANY USERS. 3. Click the tab that reads ADD NEW USER. 4. Fill out the information. If you choose the ROLE as ADMIN, they will have access to your entire dashboard including every property. If you just want them to have access to their property only, make them a USER. 5. When done hit the tab at the bottom that reads INSERT. 6. When you do this, it will email your client with instructions on how they can login and check out their listing/listings and how to edit their calendar. 7. You both can edit their property. They have their own login, as do you. We have a tracking system available, so you both can see who was the last person that edited the calendar and so on. 8. After this they will have their login and can start their listing, or you can start it for them using their login and clicking under RENTAL PROPERTY click ADD NEW. Once this is done, you will have on your dashboard under RENTAL PROPERTY the tab MAINTAIN YOUR LISTINGS. Both you and your client will have access to maintain this listing from each of your logins.
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